As a leading provider of managed IP communications services in North America, they do service far better than other in same area. We've been very fortunate to have a great account manager and access to the correct people that have made things happen in locations where connectivity was difficult But as usual, customer service is bad. Everything was working fine and it hit a downtime and we got one of the worst support and i should say, as long as everything works, it is a good solution.#spiceworks